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Privacy Policy

Privacy Policy

Responsible for the processing of the Data:

Go Vocal NV - Pachecolaan 34 - 1000 Brussels - Belgium

Contact e-mail address: support@govocal.com

Organization: //insert client contacts

1. PRIVACY POLICY

This Privacy Policy applies to the personal data collected by Go Vocal (also referred to herein as “we”) on behalf of the City of Chattanooga through this website.

2. WHAT ARE PERSONAL DATA?

In this Privacy Policy, personal data refers to information that makes it possible to identify you. An identifiable person is someone who can be identified, either directly or indirectly, by an identification number or by one or more factors that are linked to physical, physiological, mental, economic, cultural, or social identity. A typical example of personal information is your name and email address.

3. WHAT PERSONAL DATA DO WE COLLECT?

We might collect your personal data from the following three sources:

3.1 Personal Data that you provide during the registration process on Engage Chattanooga (hereinafter the “Platform”).

The personal data that we might collect from you are:

  • First and last name
  • E-mail address
  • Year of birth
  • Gender
  • Area of residence
  • Preferred language

The City of Chattanooga might request that we collect personal data beyond what is listed above. If you choose to sign in to the Platform via a third-party authentication provider such as Google Accounts, Facebook, or FranceConnect, we will receive this data from them. If you choose to verify your identity with a third-party identity provider such as COW, FranceConnect, or CSAM, we will receive this information from them.

3.2 Personal data that you provide when taking participative action on the Platform.

Every action you take on the platform (e.g. voting, posting an idea, writing a comment, answering a poll, etc.) is registered and stored. This data is also linked to your registration data as listed in Section 3.1 above, which means that the City of Chattanooga can link your Platform profile to this participation data.

3.3 Personal Data that we collect when you visit the Platform.

We (and third-party processors acting on our behalf) collect information about the usage of our Platform for assessing the proper functioning and security of the Platform. To this end, we collect technical information that can identify you, such as your IP address and browser details. By using our services you agree to this data being collected.

We also gather usage data to improve our services. You can opt out of this data collection at any time by submitting a request to the content manager.

4. How Do We Use Personal Data?

We might use your personal data for the following purposes:

  • To communicate your input to the City of Chattanooga with relevant context, and to draw aggregated reports of all the data collected on the Platform to assist their decision-making.
  • To create and maintain your user profile on the Platform.
  • To manage the identification and authentication of users.
  • To provide information about your community and/or alert you when activities on the Platform may interest you. You can opt out of user emails from your user profile at any time.
  • To improve our services and monitor their functionalities.

The personal data is only stored and processed for the period required for the purpose of the processing. After that, the data will be deleted or anonymized.

5. WITH WHOM DO WE SHARE YOUR PERSONAL DATA?

We share your personal data with the City of Chattanooga. We share your data with the sub-processors working on our behalf. We will never sell or rent your personal data to other service providers, nor will we share your personal data with any service providers who are not compliant with the GDPR.

6. WHERE DO WE TRANSFER YOUR PERSONAL DATA TO?

We only transfer your personal data to service providers established outside the European Economic Area if they comply with Art 44 GDPR. All US-based service providers comply with Privacy Shield, which means they must comply with the privacy and security standards of the GDPR even though they are based in the US.

7. WHAT RIGHTS DO YOU HAVE?

You have the right to view your personal data at any time, as well as the right to be informed of the use that Go Vocal makes of your personal data.

7.1 Right to rectification, erasure, and restriction of processing

You reserve the right to decide whether or not to provide your personal data to Go Vocal. In addition, you always have the right to request Go Vocal to correct, supplement, or remove your personal data. You acknowledge that a refusal to provide your personal data or a request for the erasure of personal data means that certain services can no longer be delivered to you. You may also request that the processing of your personal data be limited. If you choose to remove your account from the Platform, the personal data that was collected about you will be removed from our servers. Some personal information about you might remain in the logging data we keep for security and legal reasons for up to 30 days.

7.2 Right to object

You have the right to object to the processing of your personal data for serious and legitimate reasons. In addition, you always have the right to object to the use of your personal data for direct marketing purposes; in such cases, you do not have to state the reasons for your objection.

7.3 Right to data portability

You have the right to obtain the personal data you have provided to Go Vocal in a structured, typical, and machine-readable form and/or have such transferred to different controllers.

7.4 Right to withdraw consent

Insofar as the processing is based on your prior consent, you have the right to withdraw this approval.

7.5 Exercising Your Rights

You can exercise your rights by contacting Go Vocal by 1) email at support@govocal.com; 2) by postal mail to Pachecolaan 34, 1000 Brussels, Belgium; or 3) by using the “Contact us” form on our Website, provided you enclose a copy of the front of your identity card.

7.6 Automated decision-making and profiling

The processing of your personal data does not include profiling and shall not be subjected by Go Vocal to automated decision-making.

7.7 Right to lodge a complaint

You have the right to lodge a complaint to the Privacy authority of your country or the Belgian Privacy Authority under which authority Go Vocal falls: Drukpersstraat 35, 1000 Brussels, Belgium, Tel +32 (0)2 274 48 00, Fax +32 (0)2 274 48 35, e-mail: contact@adp-gba.be. This does not affect relief before a civil court.

8. ADDITIONAL INFORMATION ON DATA COLLECTION AND PROCESSING

Legal procedures

Go Vocal and the City of Chattanooga might use the personal data of a user for legal purposes and/or for court or legal proceedings in the event of unlawful use of the Platform or the related services. Go Vocal and the City of Chattanooga might also be obligated to disclose the personal data at the request of local, state, and federal government agencies for the processing of the personal data. The legal basis for this processing is the acceptance of the terms and conditions (contractual basis) and given consent.

Security Measures

Go Vocal has developed security measures that have been adjusted at the technological and organizational level to prevent the destruction, loss, falsification, alteration, prohibited access, or erroneous disclosure to third parties of personal data as well as any other prohibited processing of this data. Under no circumstances can Go Vocal be held liable for any direct or indirect loss resulting from the incorrect or unlawful use of your personal data by a third party. You must at all times comply with the security instructions, including by preventing all prohibited access to your login details and password. You are solely responsible for the use of the Platform on your computer, IP address, and your identification details, as well as for the confidentiality of such.

Changes to this privacy policy

Go Vocal reserves the right to change this privacy policy at any time by notifying users on this page. We encourage you to periodically check this page for changes to the Privacy Policy. The date of the last change is indicated at the bottom of the page. If a user objects to any change in the Privacy Policy, the user must not continue to use the Platform. Unless otherwise indicated, the valid Privacy Policy applicable at that time applies to all personal data that we have collected.

The City of Chattanooga's most recent update: 11/04/24